Refund Policy
Refund & Cancellation Policy
At Simply Sorted, each event and organization project is thoughtfully planned and customized specifically for our clients. Due to the time, preparation, materials, and scheduling involved, the following refund and cancellation policies apply.
Deposits & Retainers
A non-refundable deposit is required to secure your event date or project booking. Once your date is reserved, Simply Sorted begins planning, sourcing materials, and allocating time specifically for your project.
Cancellations
Cancellations made within 14 days of the scheduled event or service date may be subject to additional charges based on materials purchased, custom items ordered, and work already completed.
Rescheduling
We understand that plans can change. Requests to reschedule will be accommodated whenever possible based on availability. Deposits may be transferred to a new date if notice is provided in advance and scheduling allows.
Custom & Specialty Items
Custom items, personalized decor, specialty signage, and certain rented or sourced materials are non-refundable once ordered or created.
Weather & Outdoor Events
For outdoor installations and events, clients are responsible for securing an appropriate backup plan or indoor alternative when necessary. Simply Sorted is not responsible for weather-related damage occurring after installation completion.
Balloon Installations
Balloon displays are designed for temporary enjoyment and are subject to environmental conditions including heat, wind, sunlight, and handling. While we use professional-grade materials and techniques, Simply Sorted cannot guarantee balloon longevity once the installation is completed.
Home Organization
Due to the personalized nature of organization services, refunds are not provided once services have been completed.
Questions
If you have any questions regarding your booking, event, or project, please contact:
Simply Sorted
info@simplysortedcreations.com